Stainless Steel Pool Ladder

Delivery Time

Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time for this product as below:

• For VIC customers, in approximately 8 - 13 working days;
• For NSW, SA, ACT customers, in approximately 10 - 15 working days;

• For QLD, NT, WA, and TAS customers, in approximately 12 - 19 working days.

Delivery Cost

The shipping fees will be calculated depending on the delivery location and size of the item. We offer FREE SHIPPING on some items.

Some large-sized items will have a higher fee, depending on the product's size and delivery address. 

The shipping cost and time can be calculated on the product page and cart page using the Shipping Calculator. 

The shipping cost will also be calculated at checkout before you proceed with the order payment.

If you have any special shipment requirement, please email us at support@techstoreco.com.au, and we will do our best to accommodate your needs.  

Partial Shipment 

Some orders may be sent in multiple shipments. You will receive multiple tracking numbers if your order has been part shipped.

Shipment Delay or Back Orders

If, for any reason, there is a delay or an item is on backorder, you will be notified via email as soon as possible.

Return Requests

• Please email us at support@techstoreco.com.au and include the following details:
  • Name
  • Order Number
  • Product Name or SKU
  • Reason (attach photos or a video of the issue if there is a fault)
• Returns due to a product fault will not have a restocking fee, and we will cover the shipping cost to return the goods to us when necessary. However, we need to have a photo or video of the fault with a brief description of the issue to raise a warranty claim. We will send replacement parts, a new product, or process a full refund depending on the case. Please do not discard the item until we confirm if we need the product returned to us for inspection.
• We will charge a restocking and shipping fee for goods that are returned non-faulty, change of mind or incorrect product ordered. Please refer to the return policy below.

All goods returned must clearly state the customer's name, order no, telephone number, fault details and proof of purchasing. These goods must be in Tech-Store Co's original packaging and condition, with original insertions, fixtures and parts. Failure to do so will result in the refund being invalidated. 

We will charge a restocking fee for goods that are returned non-faulty, change of mind or incorrect product ordered. This will be a % of the original purchase:

- Product returned within 7 days, in original condition 0 – 25%
- Product returned after 7 days and/or missing packaging/minor damage 25 – 50%
- Product returned after 7 days and/or no packaging/major damage 50 – 100%

Return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. In these cases, we will provide a return label to use. 

We promise to replace any faulty product and pay for the return freight, on receipt, evaluation and acceptance of the goods.

Return Policy

Please check our Returns and Warranty Policy page. 

FAQs

Check our FAQs page for more info on ordering, delivery, returns, payments, gift cards and more.