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EOFY | Smart TV SALE | Enjoy up to 80% OFF on selected items
EOFY | Smart TV SALE | Enjoy up to 80% OFF on selected items

Shipping & Delivery

Delivery Time

We have warehouses in most states, and our in-stock products are stored in Australia and ready to be shipped.

COVID UPDATE

Due to the current situation in VIC regarding COVID-19, courier delays in VIC at this time are expected. Our warehouse is working at normal capacity at this stage and orders are dispatched in time.

Estimated delivery time frames are as follow:

Our Standard Delivery time is 1-7 Business Days to all states in Australia for most electronics and office supplies products.

Some of our products including appliances, TVs, bicycles and more will have a different delivery time.  Estimated delivery time frames are as follow:

Estimated delivery time frames are as follow:

- For VIC customers, in approximately 4 - 6 working days;
- For NSW, SA, ACT customers, in approximately 4 - 8 working days;
- For QLD, NT, WA, and TAS customers, in approximately 7 - 10 working days. 

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after the receipt of cleared payment).

We are unable to guarantee delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.

Due to the ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases would be appreciated. 

*If for any reason there is a delay or an item is on backorder, you will be notified via email. 

Shipping Fees

We charge a $12 flat fee for most products for our Standard Shipping option of 1-5 Business Days lead time.

Some large-sized items will have a higher fee, depending on the product's size and delivery address. The Shipping Cost will be calculated at checkout.

If you have any special shipment requirement, please email us at support@techstoreco.com.au, and we will do our best to accommodate your needs.  

Partial Shipment 

Some orders may be sent in multiple shipments. You will receive multiple tracking numbers if your order has been part shipped.

Delivery Policy

Our Standard fixed courier delivery charges are for deliveries that are defined as "Warehouse to you" despatches, we may use a combination of overnight air freight and/or local courier companies to provide a delivery to you, our standard charges are for any quantity and to any destination within Australia.

Standard Products

Fixed national delivery charge

$12.00 (Inc GST)

* Freight Rate request for larger devices

Image supplies:

Next day delivery, any quantity, anywhere

$12.00 (Inc GST)

Spare Parts:

Next day delivery, any quantity, anywhere

$16.50 (Inc GST)

Printers:

Fixed national delivery charge

$27.50 (Inc GST) includes up to 20Kg

Scanners:

Fixed national delivery charge

$12.00 (Inc GST)

* Freight Rate request for larger devices

Next Business Day delivery* is the benefit defined when an order is placed, processed and acknowledged as in-stock on our website Monday to Friday between 9.0 am and 2.0 pm (AEST) – excludes Public holidays. 

*Conditions relating to "Next Day Delivery"

Whilst we make every attempt to achieve next day delivery (our success rate is + 95%). Some factors may affect our next day delivery policy. If our closest warehouse to your delivery address does not have the required stock, we are obliged to ship your order from the nearest interstate warehouse with stock. When this occurs we often ship by air, however, some items are too large for our standard airbag and in this case we have to ship by road resulting in an extended delivery timeline. If you require your order urgently, we recommend you contact us immediately for an alternative solution. 

Express Delivery

We offer a 4-6 hour same-day express delivery service to all Metro postcodes within Sydney, Melbourne, Brisbane, Adelaide and Perth.

Express Delivery within 4-6hrs: (subject to VIP couriers) TBA

Our same-day express delivery service can only be provided if your order is placed and paid for before 12 pm AEST Monday to Friday (excluding public holidays) if you intend to use our same day service you must place your order as a "Phone Sale".

What is a Special Delivery Instruction

Courier deliveries happen from 9 am to 5 pm, Monday to Friday. If nobody is available to sign for the delivery, you can give your authority to leave the parcel without a signature (ATL).

Please fill out the "special delivery instructions" in the notes field at the bottom of the checkout page (Max 50 characters). The courier will leave your parcel on the premises wherever he is instructed.

ATL authorisations will absolve www.techstoreco.com.au of any responsibility for stolen or lost deliveries.

Damaged Goods in Transit

Your valuable purchase is picked and packed by our professional warehouse staff. All your products are packed well and efficiently, packaging has been designed to withstand the rigours of state or interstate transit, in the unlikely event that you receive your order and it has obvious signs of damage or has been damaged in transit, please contact us immediately.

It would be helpful if you could take an image of the package or product and send that image to us along with a description of the damages sustained, it will help resolve a claim on your behalf and have the item/s replaced under our transit insurance policy with the delivery contractor.

About your Delivery

Courier delivery services happen between 9.00 am and 5.00 pm, Monday to Friday, unless an (ATL) is provided, our deliveries must be signed for as a matter of company policy, this ensures that a "proof of delivery" (POD) can be electronically filed and subsequent enquires about your order can be provided.

Please ensure that the delivery information you provide at checkout is correct, if we are not provided with accurate delivery details we will not be able to fulfil your order.

Orders you place online are sent direct from our website to the warehouse for processing, once your order has been despatched, a parcel consignment note is generated and tracking information is sent to the registered email address on file.

The majority of our orders (for in-stock products) are usually delivered the next business day, please note that some remote postcode destinations in Australia may take longer.

If you are not available to sign for your order when the courier calls, and have not issued us with an (ATL) the courier will leave a "Fail to Deliver" card, either in your letterbox or at the door of your premise, please call the number indicated on the card within 48 hours to arrange a re-delivery or a pick up from the courier company depot. 

Please, check your mailbox, junk mail that you remove and throw away could include missed courier delivery information.

If your order is returned to our warehouse "Failed to Deliver" because a signatory unavailable, incorrect address details or refused delivery, you may be required to pay a re-delivery fee.

Please remember to print out your invoice or take note of your invoice number for your tracking and reference purposes, you will require this information to make any future enquiries concerning your order.

In the unlikely event your order is not received within 4-5 business days, please email our sales office support@techstoreco.com.au by quoting your invoice/order number, we will respond immediately and let you know the current status and location of your order.

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