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    Shipping & Delivery

    Delivery Time

    The delivery time and cost can be calculated on the product page and cart page using the Shipping Calculator, and will be shown on the checkout page.

    *Please contact us if you are uncertain of the delivery time frame for the product you are after.

    We have updated our Standard Delivery time frame as follows:

    Office Supplies and Electronics:

    • 1-7 Business Days

    Appliances, Auto & Bicycle, Baby & Kids, Home & Outdoor, Furniture and more:

    • For VIC customers, approximately 8 - 13 working days;

    • For NSW, SA, ACT customers, approximately 10 - 15 working days;

    • For QLD, NT, WA, and TAS customers, approximately 12 - 19 working days.

    • Below are delivery cut off dates for each state. Please note that orders need to be placed with us before these dates to guarantee delivery before Christmas: 

      STATE AREA LAST ORDER DAY LEAD TIME
      VIC METRO Monday, 13 December 2021 12
      VIC REGIONAL Thursday, 9 December 2021 16
      TAS METRO Monday, 6 December 2021 18
      TAS REGIONAL Tuesday, 30 November 2021 25
      NSW METRO Friday, 10 December 2021 14
      NSW REGIONAL Monday, 6 December 2021 19
      QLD METRO Friday, 10 December 2021 15
      QLD REGIONAL Monday, 6 December 2021 19
      CAIRNS METRO Tuesday, 7 December 2021 18
      CAIRNS REGIONAL Tuesday, 30 November 2021 25
      NT METRO Thursday, 2 December 2021 22
      NT REGIONAL Monday, 29 November 2021 26
      WA METRO Wednesday, 8 December 2021 17
      WA REGIONAL Thursday, 2 December 2021 22
      SA METRO Thursday, 9 December 2021 16
      SA REGIONAL Monday, 6 December 2021 19

     

    If, for any reason, there is a delay or an item is on backorder, you will be notified via email.  

    If you have any special shipment requirements, please email us at support@techstoreco.com.au, and we will do our best to accommodate your needs. 

    Partial Shipment 

    Some orders may be sent in multiple shipments. You will receive multiple tracking numbers if your order has been part shipped.

    Delivery Cost

    We offer FREE SHIPPING on some items, and we charge a $15 flat fee for our Standard Shipping option of 1-7 Business Days lead time for most in-stock products and delivery addresses in Australia.  

    Some large-sized items will have a higher fee, depending on the product's size and delivery address.

    The shipping cost and time can be calculated on the product page and cart page using the Shipping Calculator. 

    The shipping cost will also be calculated at checkout before you proceed with the order payment.  

    Partial Shipment 

    Some orders may be sent in multiple shipments. You will receive multiple tracking numbers if your order has been part shipped.

    Shipment Delay or Back Orders

    If, for any reason, there is a delay or an item is on backorder, you will be notified via email as soon as possible.

    Return Request

    • Please email us at support@techstoreco.com.au and include the following details:
      • Name
      • Order Number
      • Product Name or SKU
      • Reason (attach photos or a video of the issue if there is a fault)
    • Returns due to a product fault will not have a restocking fee, and we will cover the shipping cost to return the goods to us when necessary. However, we need to have a photo or video of the fault with a brief description of the issue to raise a warranty claim. We will send replacement parts, a new product, or process a full refund depending on the case. Please do not discard the item until we confirm if we need the product returned to us for inspection.
    • We will charge a restocking and shipping fee for goods that are returned non-faulty, change of mind or incorrect product ordered. Please refer to the return policy below.

    All goods returned must clearly state the customer's name, order no, telephone number, fault details and proof of purchasing. These goods must be in Tech-Store Co's original packaging and condition, with original insertions, fixtures and parts. Failure to do so will result in the refund being invalidated. 

    Return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. In these cases, we will provide a return label to use. 

    We promise to replace any faulty product and pay for the return freight, on receipt, evaluation and acceptance of the goods.

    Return Policy

    Please check our Returns and Warranty Policy page. 

    FAQs

    Check our FAQs below for more info on ordering, delivery, returns, payments, gift cards and more.

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