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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@techstoreco.com.au

Shipping & Delivery

Our Standard Delivery time is 1-5 Business Days to all states in Australia.

If for any reason there is a delay or an item is on backorder, you will be notified via email.  

We charge a $12 flat fee for most products for our Standard Shipping option of 1-5 Business Days lead time for all states in Australia.

Some large-sized items will have a higher fee, depending on the product's size and delivery address.

We also offer FREE SHIPPING on some items.

The Shipping Cost will be calculated at check out.
 

We have warehouses in most Australian states, and all of our in-stock products are stored onshore and ready to be shipped.
 

We currently only have one delivery option, the standard shipping option that takes 1-5 Business Days for in-stock products. 

If you require a special delivery request, please contact us at support@techstoreco.com.au, and we will do our best to organise a faster delivery when possible.

We do not deliver to PO Boxes. 

We offer FREE SHIPPING on some items. The Shipping Cost will be calculated at check out. 

Whilst we make every attempt to achieve next day delivery (our success rate is + 95%). Some factors may affect our next day delivery policy. If our closest warehouse to your delivery address does not have the required stock, we are obliged to ship your order from the nearest interstate warehouse with stock.

When this occurs we often ship by air, however, some items are too large for our standard airbag and in this case we have to ship by road resulting in an extended delivery timeline. If you require your order urgently, we recommend you contact us at support@techstoreco.com.au immediately for an alternative solution.
 

In the unlikely event that you receive your order and it has obvious signs of damage or has been damaged in transit, please contact us immediately.

It would be helpful if you could take an image of the package or product and send that image to us along with a description of the damages sustained; it will help resolve a claim on your behalf and have the item/s replaced under our transit insurance policy with the delivery contractor.

Courier deliveries happen from 9 am to 5 pm, Monday to Friday. If nobody is available to sign for the delivery, you can give your authority to leave the parcel without a signature (ATL).

Please fill out the "special delivery instructions" in the notes field of the checkout page (Max 50 characters). The courier will leave your parcel on the premises wherever he is instructed.

ATL authorisations will absolve www.techstoreco.com.au of any responsibility for stolen or lost deliveries 

As soon as your product leaves the warehouse, you will receive an email with courier details and the tracking number.

You can also log into your account page to track the order or open our website live chat and click on Track an Order.

We are so sorry to say we currently do not ship internationally. We only ship in Australia. 

In the future, we plan to ship international so please add your email to our International Shipping Waiting List.
 

Backorders

We will notify you of the product(s) and quantity on backorder and an expected time of arrival (ETA) within 1 business day

Additional shipping charges will not be incurred for the shipping of an outstanding backorder.

Backorders can be cancelled at no charge up to the latter of five days prior to the ETA given or receipt of a delivery tracking details with confirmation of the items already being shipped. 

A shipping charge will be added for additional items added to a backorder. 

Shopping and Ordering

Whether it's a home or business need, Tech-Store Co is here to help! If you don't find the product you are after, it's most likely we sell the product. However, the item may not have been added to our website yet.

Please contact us via email at support@techstoreco.com.au, via our website live chat or give us a call on 1300 190 534, and we will help you find it or suggest an alternative product according to your needs.  

You can email your quote request to our support team at support@techstoreco.com.au at any time.

You can also talk to one of our sales representatives here on the website live chat or call us on 1300 190 534 during business hours, Monday to Friday 9:00 AM - 5:00 PM.
 

We only require a $100 Minimum Order Value for Office Supplies products. 

Payments

We accept various payment options, such as Credit Card (MasterCard, Visa, Amex), Bank Deposit, PayPal, ApplePay, GooglePay, Zip Pay, Afetrpay, Humm, and Latitude Pay.

We also offer a Corporate Credit Account for eligible companies. See more details in the

Corporate Credit Account page. 

Yes, we offer the following buy now pay later options: Afterpay, Humm, Latitude Pay and Zip Pay.

Returns, Refunds & Exchanges

All goods returned must clearly state the customer's name, order no, telephone number, fault details and proof of purchasing. These goods must be in Tech-Store Co's original packaging and condition, with original insertions, fixtures and parts. 

Failure to do so will result in the refund being invalidated. 

Please email us at support@techstoreco.com.au.  

Return Policy

We want you to be totally satisfied with your purchase although there may be times when you may request to return a product.

1. The Customer is required to inspect all goods upon receipt and to notify Tech-Store Co of any defects or complaints within 7 days of receiving goods.

2. It is the responsibility of the customer to ensure the safe return of faulty or incorrect goods to Tech-Store Co.

3. All goods returned must clearly state the customer's name, order no, telephone number, fault details and proof of purchasing. These goods must be in Tech-Store Co's original packaging and condition, with original insertions, fixtures and parts. Failure to do so will result in the refund being invalidated.

4. For goods that are returned non-faulty, for example change of mind or incorrect product ordered. We will charge a restocking fee. This will be a % of the original purchase:
- Product returned within 7 days, in original condition 0 – 25%
- Product returned after 7 days and/or missing packaging/minor damage 25 – 50%
- Product returned after 7 days and/or no packaging/major damage 50 – 100%
 

Return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. In these cases we will provide a return label to use. We promise to replace any faulty product and pay for the return freight, on receipt, evaluation and acceptance of the goods.

Backorder Items

Backorders can be cancelled at no charge up to the latter of five days prior to
the ETA given or receipt of a delivery tracking details with
confirmation of the items already being shipped.  

Original shipping charges for this purchase are non-refundable.

Return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. In these cases we will provide a return label to use. 

We promise to replace any faulty product and pay for the return freight, on receipt, evaluation and acceptance of the goods.

Gifts & Gift Cards

Unfortunately, we do not offer gift wrapping.

Corporate Account

Only private company, government, and public listed account applications are accepted for consideration, sole traders and personal credit account applications are not accepted. 

Email us at support@techstoreco.com.au to find out more.

Four simple steps to apply for a corporate credit account:

1. Email us to request the application form at support@techstoreco.com.au 

2. We will run a credit check on the business and send you an ID check request via email

3. Once the steps above have been completed, we email you advising of the application outcome

4. If your application has been approved, start ordering on our website and select the 'Corporate Credit Account' payment option at the checkout

We accept valid purchase orders from schools and government departments.

Please, contact our sales department on support@techstoreco.com.au to arrange for your insta nt 30 day payment facility. 

We send a copy of all invoices and statement monthly via email, making it easy to reconcile invoices against your orders. 

Company Info

Our business hours are Monday to Friday, from 9 am to 5 pm AEDT.

Our head office is located in Sydney, Australia

We do not have physical stores open to the public. 

You can contact us via our website live chat, via email at support@techstoreco.com.au or via phone on 1300 190 534

Our ABN number is 74 641 255 601.

Uncategorized

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